The SRLN/NCSC Triage Protocols Report is now available.
It was co-authored by Tom Clarke (NCSC) and Katherine Alteneder and Richard Zorza (SRLN).
The proposition in this paper is that it is possible to collect information in a way to establish generally standardized and coordinated triage protocols that link litigant services, courts and legal services. From this process each stakeholder will realize significant gains in efficiency, cost savings and user satisfaction. This paper proposes protocols for evictions, divorces, foreclosures, and credit card debt.
The protocol design involved a broad group of stakeholders from courts to legal aid. The Report outlines three different sets of protocols, for litigants, for courts, and for non-profit legal aid programs.
The Report can be downloaded directly from here.
blog.amjudges.org 
Thank you Richard for this post. On point #3 I think that one of the most significant sipilifmcations that can be made is simplifying all forms, moving to uniform forms, and plain language forms, and for those court systems that are ready, to make their forms availble online designed for the lay public and not for the benefit of experts. Getting to uniform forms should be a mantra for court systems serious about simplifying their operations.
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